Legal
Privacy Policy
Last updated: 10/02/2026
Dmikas Solutions LLC (“Dmikas Solutions,” “we,” “us”) provides heating, cooling (HVAC) and appliance-repair services. This policy explains what personal information we collect through this website and our communications with you, how we use it, and the choices and rights you have. We do not sell or share your personal information.
1. Information we collect
Information you give us
- Contact details: your name, phone number, email address and ZIP code.
- Request details: the unit or appliance (type, brand, model), the problem you describe, when you want service, your street address if you give it, your preferred way to be contacted, and any photos you upload.
- Communications: records of texts, WhatsApp messages and emails between you and us. We do not record phone calls unless we tell you at the start of the call and you agree (Pennsylvania requires the consent of everyone on the call).
- Consent records: when you submit a form, we save the date and time, the page, the exact wording you agreed to and your IP address, as proof that you agreed to be contacted.
- Advertising source: if you arrived from an ad or campaign link, the campaign details in the link (for example, utm_source or a Google Ads click ID) are saved with your request so we know which ads work.
- Device and visit details sent with your request: when you send a request, we also receive your IP address and an approximate, city-level location derived from it; the type of device, operating system and browser; your screen size, language and time zone; the page you used and the pages you viewed during that visit; the site that referred you; and how long you took to fill in the form. We use this to handle and verify your request, to check that you are in our service area, to detect spam and fraud, and to understand which ads and pages work. It is sent to us together with your request, stays with the request record, and we do not combine it with data from other websites. We do not ask for your precise (GPS) location.
Information collected automatically
- Essential settings: your theme (light or dark), your privacy choices and whether you chose heating & cooling or appliances, stored in your browser.
- Analytics (only if you allow it): pages viewed, device and browser type, approximate location derived from your IP address, and the site that referred you.
2. How we use your information
- To respond to your request, give you a quote, schedule and perform service, and follow up afterward.
- To send a confirmation of your request, appointment reminders, arrival updates, invoices and warranty information.
- To operate, secure and improve this website.
- To comply with legal, tax and warranty obligations, and to prevent fraud or abuse.
3. How we share your information
We share personal information only with service providers who help us run the business, and only as needed to provide their service. These may include website hosting, our email provider (Resend), messaging providers (Telegram and WhatsApp for internal notifications and for messages you send us there, and Twilio for text messages), maps, fonts and code libraries (for example Esri, OpenStreetMap, Google Maps, Google Fonts and cdnjs, which receive your IP address when a page loads their content), payment processors and, if you allow analytics, an analytics provider (Google). We may also disclose information when required by law or to protect rights and safety, or as part of a business sale or transfer.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising (as those terms are defined under the California Consumer Privacy Act, as amended by the CPRA).
4. Cookies & similar technologies
| Name | Purpose | Duration | Type |
|---|---|---|---|
| dmikas-theme | Remembers light or dark mode | Until you clear site data | Strictly necessary |
| dmikas-consent | Remembers your cookie and privacy choices | Until you clear site data | Strictly necessary |
| Analytics cookies (for example, Google Analytics “_ga”) | Understand how the site is used | Up to 2 years | Optional — only if you accept |
You can change your choices at any time with the Do Not Sell or Share My Personal Information link in the footer, or by clearing your browser’s site data.
5. Global Privacy Control and Do Not Track
We honor the Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information. Because there is no common standard for “Do Not Track” browser signals, we do not respond to them separately.
6. Your California privacy rights
If you are a California resident, you have the right to:
- Know what personal information we collect, use and disclose, and request a copy of it;
- Delete personal information we collected from you, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of the sale or sharing of personal information (we do neither);
- Limit the use of sensitive personal information (we do not use it beyond what is needed to provide services); and
- Non-discrimination for exercising any of these rights.
Categories collected in the past 12 months
| Category | Examples | Disclosed to |
|---|---|---|
| Identifiers | Name, phone, email, ZIP code | Service providers |
| Customer records & commercial information | Services requested, quotes, service history | Service providers |
| Internet activity | Pages viewed during your visit, referring site, time spent on the form (sent with your request; analytics only if allowed) | Service providers; analytics provider (if allowed) |
| Device and network identifiers | IP address, device, operating system and browser type, screen size, language, time zone (sent with your request) | Service providers |
| Approximate geolocation | City-level location from IP address (sent with your request; analytics only if allowed) | Service providers; analytics provider (if allowed) |
How to make a request: email dmikassolutions@gmail.com or (267) 658-2972. We will verify your identity by matching information you provide to what we already have, and respond within 45 days (we may extend once by another 45 days and will tell you why). You may use an authorized agent; we may ask for proof of authorization. If we deny your request, you may reply to ask us to reconsider.
7. Pennsylvania and other U.S. state privacy rights
Pennsylvania. Pennsylvania does not currently have a comprehensive consumer privacy statute. We follow the practices in this policy for all visitors, and we handle any data breach in line with Pennsylvania’s Breach of Personal Information Notification Act (73 P.S. § 2301 et seq.). You may ask us at any time what personal information we hold about you and ask us to correct or delete it.
Other states. Residents of certain other states (including Colorado, Connecticut, Virginia, Texas, Oregon, Utah and Montana) may have rights to access, correct and delete personal data, and to opt out of targeted advertising, sales and certain profiling. We do not sell personal data or use it for targeted advertising. To exercise a right or appeal a decision, contact us using the details below.
8. Text messages
If you give us your mobile number and agree, we may call or text you (including with automated technology) about your request — for example a confirmation right after you submit the form, a reminder before your visit, arrival updates, quotes and follow-ups. We send these messages from Dmikas Solutions LLC; message frequency varies (usually one to three messages per request). Message and data rates may apply. Consent is not a condition of purchase.
Opting out. Reply STOP (or QUIT, END, CANCEL or UNSUBSCRIBE) to any text, or tell us by phone or email, and we will stop texting you promptly — no later than 10 business days. Reply HELP for help. We do not share mobile opt-in information or phone numbers with third parties or affiliates for their marketing or promotional purposes.
9. Your email address, estimates and offers
Why we ask for it. The email address on our booking form is required. We use it to send you your estimate and your booking confirmation, to follow up on your request, and to send your invoice or receipt.
Other emails. From time to time we may also email you maintenance reminders, service tips and seasonal offers. Every email has an unsubscribe link. You can also use the unsubscribe page, or email or call us. We honor opt-outs promptly and in any case within 10 business days, and we keep your address on a do-not-contact list so that we do not email you again.
What we do not do. We do not sell your email address, and we do not share it with third parties for their own marketing. We use it only for our own communication with you.
Text offers (optional). If you tick the text-offers box on our quote form or on the offers sign-up form, we also keep your mobile number to send you recurring offers by text. That box is never ticked for you. Reply STOP to any text to leave the list. We keep a record of your choices: the date and time, the wording you agreed to, the page, and your IP address.
Who handles it. We use service providers to send messages and run our business (for example email and text delivery providers and our scheduling and invoicing software). They may use your details only to provide their service to us. See sections 6 and 7 for your privacy rights.
10. Retention and security
We keep personal information only as long as we need it for the purposes above, including to honor warranties and meet legal, tax and accounting requirements. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is 100% secure.
11. Children
This website is not directed to children under 16, and we do not knowingly collect personal information from them.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.
13. Contact us
Dmikas Solutions LLC
Email: dmikassolutions@gmail.com
Phone: (267) 658-2972